Telecommuting: revolution of the revolution

Article Abstract:

The advent of telecommuting that revolutionized the work-at-home concept took a different meaning in 1990s. Originally expected to be most beneficial to entry-level type employees engaged in traditional tasks such as data entry or telephone customer service, the telecommuting employees of the 1990s are typically highly educated, married white-collared professionals living in metropolitan areas and working in regional telecommuting centers. A variety of reasons have contributed to this unexpected scenario: a more advanced computers and communications technology, the need for personal interaction, creation of regional telecommuting centers and the increase in issues concerning privacy. The continuous evolution of telecommuting, however, creates additional concerns for both employers and employees primary of which are responsibilities involving equipment, record keeping of hours worked and security of information. Ways to effectively address these issues are suggested by human resource professionals.

Evaluation

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The telecommuting connection

Article Abstract:

AT&T had long supported telecommuting arrangements before formally implementing a corporate telecommuning policy in 1992. Over the years, it has developed a strong telecommuting infrastructure, which includes guidelines for employees and supervisors, training courses, a corporate telecommuter's agreement, and an electronic bulletin board to enable all organizational members to share their telecommuting information and experiences with one another. Around 22,500 AT&T employees are already telecommuting on a part-time and full-time basis. In a recent interactive voice response survey of these telecommuters, 76% reported that they are able to do more work at home. They spend the time saved by not commuting to and from the office with their families (32%), to do extra work (29%), to run errands (21%) and on recreation (6%). The telecommuters also avoid driving 41 miles, producing 43 lbs. of carbon monoxide and hydrocarbons, and using two gallons of gasoline everyday.

Telecommunications, Telephone Communication, Case studies, Human resource management, Telecommunications services industry, Telecommunications industry, American Telephone and Telegraph Co.

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ICA sets Code of Ethics and Standards of Conduct

Article Abstract:

The International Credit Assn (ICA) embarked on a project to establish a Code of Ethics and Standards of Conduct early in FY 1996-97. The process began with the creation of its Ethics Committee chaired by Jill Jensen of Omnium Worldwide Inc. The committee was able to achieve all of its main goals in its first year of operation, including the approval of its Code of Ethics and Standards of Conduct by the ICA Board of Directors and the adoption of a parallel code of ethics and standards of conduct for presentation to the Society of Certified Credit Executives. These codified principles are expected to convey to the public what the ICA stands for, to help eliminate negative stereotypes of the credit industry and to bolster the association's recruitment efforts.

Consumer Lending, Business Credit Institutions, All Other Nondepository Credit Intermediation, Personal credit institutions, Consumer Finance Institutions, Standards, Financial services industry, Financial services, Commercial finance companies, Consumer finance companies, Ethical aspects, Professional ethics, International Credit Association

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