Web-based banking: creating a technology road map

Article Abstract:

More and more banks are using the World Wide Web to cut costs, generate new revenue sources and create value for customers. While research shows that the case for Web-based banking is strong, banking institutions need to consider customer economics in adopting a Web strategy. The key is to develop a good strategy for a Web banking site and determine the goals of the Web-based banking application. It is also important to evaluate whether the bank's Web site processes are compatible with the customers' processes to avoid disastrous results. Another consideration is to determine the type of Web site that a bank wishes to provide to its customers. For instance, the bank has to ask whether the site is informational, transaction-oriented or if it needs to play audio or video. Banks must also assess how their Web-based strategy will affect their staff.

Banking Institutions, Depository Credit Intermediation, Telegraph & other communications, Specialized Telecom Services, Wired Telecommunications Carriers, DEPOSITORY INSTITUTIONS, Banking industry, Usage, Banks (Finance), Internet services, Cover Story, Information services, World Wide Web, Bank management

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1992: a look ahead

Article Abstract:

Credit managers forecast continued economic difficulties for the credit industry in 1992. The recession will continue to place financial pressure on both the creditor and the customer as a result of low interest rates, bankruptcies and heightened debt levels. Consumers are expected to carry into 1992 their pragmatic approach to the use of credit information in 1991. Consumer confidence is not expected to improve quickly.

Short-term business credit, Credit reporting services, Economic aspects, Financial services industry, Financial services, Forecasts and trends, Recessions, Credit bureaus, Credit management, Credit managers

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