A path analytic model of a theory of quality management underlying the Deming Management Method: preliminary empirical findings

Article Abstract:

The results of an analysis of a quality management theory thought to underlie the Deming Management Method support several of the theory's proposed relationships and suggest new ones. The results suggest that efforts to help organizational constituents achieve satisfaction, happiness, and pride of work can potentially serve the goal of improving customer satisfaction.

Beliefs, opinions and attitudes, Deming, W. Edwards

---

A comparative analysis of quality practice in manufacturing firms in the U.S. and Taiwan

Article Abstract:

The results of a study of Taiwanese and US middle managers' perceptions indicate that there is a causal relationship between quality constructs, such as customer satisfaction and employee satisfaction, and organizational performance. That relationship differs, however, for different types of firms and, for firms of the same type, by country.

---

A model for evaluating organizational competencies: an application in the context of a quality management initiative

Article Abstract:

A study on developing procedures for measuring certain issues on the operational definition of the theoretical concepts that characterize the competency-based perspective (CBP) in association with quality management (QM) initiative is presented.

Science & research, Spain, Quality Control Management

Similar abstracts:

• Abstracts: Integrating the crisis management perspective into the strategic management process. The role of micro-strategies in the engineering of firm evolution
• Abstracts: The importance of a common project management method in the corporate environment. Shifting the goal posts for design management in capital goods projects: 'design for maintainability'
• Abstracts: How hospitals choose a quality management system: relevant criteria in large Spanish hospitals. Fuzzy set theory based decision model for determining market position and developing strategy for hospital service quality
• Abstracts: An options-based model of career mobility in professional service firms. Applicant reactions to the employment interview: A look at demographic similarity and social identity theory
• Abstracts: Positive and negative consequences of a relationship manager strategy: New Zealand banks and their small business customers

This website is not affiliated with document authors or copyright owners. This page is provided for informational purposes only. Unintentional errors are possible.