Accountable business performance measurement for sustainable business excellence

Article Abstract:

Sustainable business excellence is still rather an exception than a rule in the business community in the sense of achieving long-term, stable and excellent financial and non-financial performance. The widespread ignorance among management concerning the importance of information on non-financial business performance and information that must be based on consistently integrated high-quality measurement is argued as an important reason for this situation.

Management dynamics, Venture Analysis, Management, Business enterprises, Company business management, Review of past year, Business conditions

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On customer satisfaction and financial results in the Swedish real estate market

Article Abstract:

The potential impacts from customer perceived quality and customer satisfaction on various financial indicators for the Swedish real estate market are investigated. The results show that the main driver for improving customer satisfaction is the reputation and positive word-of-mouth due to improved customer-satisfaction, not the loyalty factor.

Marketing procedures, Sweden, Product quality, Other Activities Related to Real Estate, REAL ESTATE, Real Estate Services, Real estate industry, Quality management, Customer relations

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Performance measurement and business results

Article Abstract:

A number of cases are used to demonstrate the value of employee satisfaction and customer satisfaction. It is shown that the effect of these intangibles is complex that calls for a careful interpretation of a balanced scorecard when this is used for managerial purposes.

Measurement, Employee performance

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