Computer-mediated communication and majority influence: assessing the impact in an individualistic and a collectivistic culture
Article Abstract:
A study was conducted to determine whether computer-mediated communications (CMC) can improve the quality of decisions by reducing the normative influence of a majority of people over group decision-making. Normative influence refers to the application of conformance pressure based on group norms to shape the opinions of others. The effects of CMC on majority influence were investigated in three different settings: unsupported communications; face-to-face CMC; and dispersed CMC in the US and Singapore. The findings indicate that national culture impacts the way CMC may influence behavior, and that the impact of CMC on majority influence appears to be unaffected by task type. These results suggest that existing theories on CMC and management should factor in culture to differentiate between culturally-specific knowledge and universal knowledge.
Publication Name: Management Science
Subject: Business, general
ISSN: 0025-1909
Year: 1998
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Effects of the user participation process and task meaningfulness on key information system outcomes
Article Abstract:
The user participation construct forwarded by Hartwick and Barki (1994) is analyzed in four important directions. First, the consequences of a form of participation called hands-on activity are analyzed. Then, the process through which the activity occurs is examined, using constructs from procedural justice literature. Next, information systems user task performance is measured. Finally, an expanded theoretical model of user participation that raises the model of user participation and involvement proposed by Hartwick and Barki (1994) is tested using constructs mainly from the procedural justice literature. Study results indicate that the model of user participation proposed by Hartwick and Barki is more effective than than previously concluded across mandatory users.
Publication Name: Management Science
Subject: Business, general
ISSN: 0025-1909
Year: 1997
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