Dealing with discrepant expectations: response strategies and managerial effectiveness

Article Abstract:

This study examined the relationship between four strategies for managerial responses to the discrepant expectations of constituents and managerial effectiveness as perceived by superiors, subordinates, and peers. Results based on two samples including 410 managers, 452 superiors, 1,096 subordinates, and 1,071 peers consistently suggested that exerting extra effort and explaining decisions are positively associated with effectiveness perceptions. Attempts to change others' expectations and avoidance are negatively associated with effectiveness. These results support the importance of adaptive self-regulation by managers and underscore the value of responsiveness to constituents' expectations. (Reprinted by permission of the publisher.)

Research, Methods, Management, Executive ability, Expectation (Psychology), Expectations

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Intra- and interorganizational cooperation: toward a research agenda

Article Abstract:

The 1994 Special Report Forum on Intra- and Interorganizational Cooperation is dedicated to the proposition that issues of cooperation are fundamental to management success and of increasing importance in today's complex business world. After briefly reviewing the domain of cooperation, we use the content of the articles submitted for this special issue as a sample of current questions and research on cooperation and examine these studies relative to the domain. After introducing the work published here, we identify a set of questions pertinent to future research on cooperation. (Reprinted by permission of the publisher.)

Literature, Organizational research, Interorganizational relations

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