Measurement of service quality from the customer's perspective - an empirical study
Article Abstract:
Factor analysis approach is used to examine customers' view of quality of service of business firms employing total quality management principles.
Publication Name: Total Quality Management & Business Excellence
Subject: Business, general
ISSN: 1478-3363
Year: 2007
User Contributions:
Comment about this article or add new information about this topic:
Quality dimensions of e-commerce and their implications
Article Abstract:
The impact of e-commerce on business firms' quality performance and securing of customer loyalty is discussed.
Publication Name: Total Quality Management & Business Excellence
Subject: Business, general
ISSN: 1478-3363
Year: 2007
User Contributions:
Comment about this article or add new information about this topic:
- Abstracts: Measuring nonprofit marketing strategy performance: The case of museum stores. part 2 Corporate sponsorship of a cause: The role of identification in purchase intent
- Abstracts: Family businesses and interfirm cooperation. Measuring success in family businesses: the concept of configurational fit
- Abstracts: Moderating effects of information access on project management behavior, performance and perception. Faster, better, cheaper: a study of NPD project efficiency and performance tradeoffs
- Abstracts: The information content of option implied volatility surrounding the 1997 Hong Kong stock market crash. Intraday price-reversal patterns in the currency futures market: the impact of the introduction of GLOBEX and the euro
- Abstracts: Effects of trust and governance on relational risk. Two's company, three's a crowd? Triads in cooperative-competitive networks