Effects of supplier trust on performance of cooperative supplier relationships

Article Abstract:

A study that tests a path analytic model of buyer-supplier relationships, linking the supplier's level of trust to three categories of inter-firm cooperative behaviors and these behaviors to the buyer's perception of the relationship's performance was made. All types of cooperative behaviors did not have significant impacts on the buyer's perceptions of the relationship's performance.

Consumer Behavior, Evaluation, Logistics, Business logistics, Organizational behavior, Consumer behaviour, Organizational behaviour

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Issues in the choice of supplier alliance partners

Article Abstract:

Issues concerning effective supplier alliances are discussed. A model of the factors that may affect successful alliances, including purchasing and technology management, is developed.

Operations research, Management science, Models, Analysis, Strategic alliances (Business), Distributors (Commerce)

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Toward an integrative approach to designing service experiences lessons learned from the theatre

Article Abstract:

The study that is based on theatre plays examines the methods of achieving performance excellence from new service design. The results of the study are presented.

Canada, Service Industries, Usage, Services industry, Customer satisfaction, Drama, Plays

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