IT and organizational change: lessons from client/server technology implementation

Article Abstract:

The business process change model described by Kettinger and Grover (1995) was used to describe the impact of the organizational need to change on the implementation of information technology (IT) and how IT implementation, in turn, influences organizational processes, structures and roles. This model posits that transitions in the business environment generate the organizational necessity to adapt to thrive in the highly competitive and chaotic business environment. Therefore, the driver is organizational change while the enablers are IT in addition to organizational processes, people and structure. To execute and supervise this change, managers are required to create an organizational strategy encompassing four elements: business processes, organizational structure, organizational roles and technology. Using a case research approach, the model was tested on the implementation of a client/server technology at an oil refining and marketing company.

Oil Products, Petroleum Refineries, Petroleum refining, Models, Analysis, Planning, Petroleum industry, Petroleum products, Organizational effectiveness, Organizational change, Client/server architecture

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Managing information systems: three key principles for general managers

Article Abstract:

There is evidence indicating that many general managers believe that they are not getting enough added value from their information systems (IS) to justify their heavy investments in information technology. However, these managers have no idea how to make full use of these systems. IS management is important because effective exploitation of the new opportunities offered by information technology can help a company achieve competitive advantage. Three principles for enhancing the value of IS are suggested to general managers. These are understanding the link between IS investments and corporate objectives, organizing IS activities such that they promote effective interaction between IS experts and business people, and selecting IS service providers in the context of the first two principles.

Information Systems

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e-Legacy: The IP Systems Challenge

Article Abstract:

The impact of the Internet on business is examined from a historical perspective. A pragmatic forcast of electronic commerce and business-to-business initiatives is presented.

Internet, TCP/IP (Network protocols), History, Transmission Control Protocol/Internet Protocol (Computer network protocol)

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