Influence of group lateness on individual lateness: a cross-level examination

Article Abstract:

It was hypothesized that group-level employee lateness assessed before administration of a survey would account for significant variance in post-survey individual lateness beyond that due to individual-level antecedents such as pre-survey lateness, work attitudes, and work-family conflict. The study samples were 285 bank tellers and 439 hospital employees. Results supported a group-level effect on individual lateness beyond controlled-for individual-level antecedents. Implications and limitations of this study are discussed. (Reprinted by permission of the publisher.)

Research, Beliefs, opinions and attitudes, Time management, Problem employees

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Intepersonal aggression in work groups: social influence, reciprocal, and individual effects

Article Abstract:

Employees often report that they are made the targets of mild verbal aggression by back biting or by interrupting them when they are talking, etc and the least type of aggression reported is the physical type i.e. physical assault or attack with a weapon. At times the differences of opinions in individuals could lead to aggression; hence an employee with an aggressive attitude could drive the work group effort.

Psychological aspects, Behavior, Work environment, Working conditions

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A multilevel investigation of factors influencing employee service performance and customer outcomes

Article Abstract:

This multilevel study conducted on 257 employees, 44 managers, and 1,993 customers from 25 restaurants proved that both individual- and store-level factors were appreciably related to the employee service performance. The study also explained between-store variance in customer satisfaction and loyalty, using collective employee service performance at the store level.

Eating places, Restaurants & Food Service, Food Services and Drinking Places, Restaurant industry, Surveys, Employee performance

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