Learning from the quality movement: what did and didn't happen and why?

Article Abstract:

There is striking disjunction between the views of many academics who believe the quality movement has sunk without a trace and practitioners who believe that they basically mastered the secrets of quality improvement. This article traces the path by which large American manufacturing firms came to terms with the Japanese quality challenge of the early 1980s. It explores both the barriers that delayed effective responses as well as the nature of the emergent infrastructure that eventually facilitated sustained quality improvement. The legacy of the quality movement is more than its detractors allow but less than its zealots proclaimed. (Reprinted by permission of the publisher.)

MISCELLANEOUS MANUFACTURING INDUSTRIES, Manufacturing NEC, All Other Miscellaneous Manufacturing, Analysis, Manufacturing industry, Manufacturing industries, Quality management

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Too much of a good thing? Quality as an impediment to innovation

Article Abstract:

The inability of some Japanese high-technology enterprises to create innovations is due in part to the emphasis that they placed on product quality. The delay in the introduction of new technologies before their quality could be assured has meant that American firms are able to put products into the market faster. The innovations that could be undermined by a focus on quality are examined.

Japan, Quality Control Management, Case studies, Innovations, High technology industry, Economic aspects, Technological innovations

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