Managing both outcome and process quality is critical to quality of hotel service

Article Abstract:

A study using room service for investigation demonstrates that additional to quality dimensions identified in SERVQUAL study, core outcome components constitute a distinct quality dimension. The results reveal that the relative importance of the individual quality dimension to total service quality should vary from service to service.

Restaurants & Food Service, Food Services and Drinking Places, Service industry machinery, not elsewhere classified, Evaluation, Restaurant industry, Total quality management

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Data quality in statistical process control

Article Abstract:

Large business houses maintain large databases for controlling and improving their business processes. Data quality is the main issue and this research attempts to develop a framework for addressing data quality problems.

Strategy & planning, General services, Planning, Company systems management, Information management, Big business, Company business planning, Data entry, Data collection, Statistical services

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Measuring service quality in sports services

Article Abstract:

A review of existing research on quality management of sport-related services is presented.

Greece, Sporting and athletic goods, not elsewhere classified, Sporting and Athletic Goods Manufacturing, Sporting & Athletic Goods, Sporting goods, Sports facilities, Athletics

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