Put costly phone bills on hold

Article Abstract:

A software program that serves as a means for companies to effectively manage their telephone bills has been developed by the Department of Central Management at Illinois. The software program allows companies to electronically check for probable telephone misuse and overuse by employees through the integration of a frequency distribution analysis function to a general spreadsheet program. Specific functions of the program are its ability to examine out-of-state and international calls, provide indications of calls made after office closing hours and the number of calls with a duration that exceeds a specified time period, pinpoint telephone numbers with the most number of calls, and carry out a more exhaustive examination of specific telephones. The software eliminates the tediousness of telephone bill reviewing and facilitates the identification of trends in phone use.

Usage, Telephone management systems, Invoices, Distribution (Probability theory)

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Do your human resources add value?

Article Abstract:

Financial executives must ensure that their organizations provide human resources (HR) services that add value and are cost effective. A structured analysis of HR service delivery must be done before companies turn to outsourcing, reengineering processes, staff reorganization and systems implementation. A two-phased approach in creating a service delivery model for an HR function is suggested. Phase one calls for the creation of operations and technology baseline while phase two involves the selection of the optimal way of delivering HR services. The implementation of a new HR delivery model may reduce HR costs and administrative duties. Companies are advised to seek the services of consulting firms to assist in the analysis of the function and its impact on the organization.

Models, Services, Customer service, Human resource departments, Managerial accounting

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