Relationship banking and competitive advantage: evidence from the U.S. and Germany
Article Abstract:
American banks have spent the past decade shifting away from relationship banking toward product strategies based on high turnover. They have invested heavily in information technology and embraced an unstable, part-time labor force as a means of reducing costs. In the process, they moved away from many of their traditional sources of competitive advantage and encouraged customers in both the retail and wholesale banking segments to turn to other financial providers and other financial instruments to meet their banking needs. Banking institutions in Germany, in contrast, have been unable to maintain a stable share of that country's financial services market by investing in the human resources and organizational capabilities necessary to pursue business strategies based on relationship banking if they commit themselves to creating stronger internal labor markets and reducing employee turnover. (Reprinted by permission of the publisher.)
Publication Name: California Management Review
Subject: Business, general
ISSN: 0008-1256
Year: 1995
User Contributions:
Comment about this article or add new information about this topic:
Technological pioneering and competitive advantage: the birth of the VCR industry
Article Abstract:
This article examines a significant example of "technological pioneering" - the development of an emerging technology in pursuit of future commercial opportunity. In this case, the pioneer's efforts resulted in the birth of a major industry, the manufacture of videocassette recorders for the mass consumer market. The authors compare the actions of six firms that were pioneers in the development of this technology - two in the U.S. and four in Japan. Three firms - all Japanese - emerged in the late 1970s as the big winners in the growth of this new industry. However, this is not another case in which international differences in "competitiveness" were decisive. The real success story lies in the management practices of three pioneers, who just happened to be Japanese. (Reprinted by permission of the publisher.)
Publication Name: California Management Review
Subject: Business, general
ISSN: 0008-1256
Year: 1987
User Contributions:
Comment about this article or add new information about this topic:
Analyzing capital investments in new products
Article Abstract:
Survival in the highly competitive biotechnology industry requires large investments in research and development (R&D). Because they have to use their resources efficiently to generate decent returns, biotech companies find it useful to perform comprehensive a priori financial analyses to assess the performance of their new projects. This practice is investigated by examining the experiences of a rapidly growing biotech firm with factories in the US and sales operations in the country and overseas, and which places much importance to the financial performance of new projects. The study focuses on the accuracy of the organization's financial information and the impact of this financial emphasis on the behavior of R&D scientists. The results are discussed.
Publication Name: Management Accounting (USA)
Subject: Business, general
ISSN: 0025-1690
Year: 1996
User Contributions:
Comment about this article or add new information about this topic:
- Abstracts: The relationship between spot and futures prices: evidence from the crude oil market. Peoria, Ill., Public Building Commission
- Abstracts: Strategic determinants of service quality and performance: evidence from the banking industry. Product innovation and start-up business market share performance
- Abstracts: Building competitive advantage through a global network of capabilities. The cost of regulating price differences
- Abstracts: Chip wars: can the U.S. regain its advantage in microelectronics? The misalignment of the United States dollar and the Japanese yen: the problem and its solution
- Abstracts: Leadership style at the policy level. Technology: Price/Performance