Scheduling outpatient appointments in a dynamic environment
Article Abstract:
A study was conducted to compare the different client scheduling rules of medical service provider to minimize the waiting time of clients and the idle time of the service provider. A simulation model of a dynamic medical outpatient environment was structured using information collected through interviews and previous research. It was discovered that the 'best' decisions are based on the goals of the clinic and its environment. Nevertheless, good or best results can be achieved if clients having significant service time standard deviations are scheduled toward the end of the appointment schedule.
Publication Name: Journal of Operations Management
Subject: Business, general
ISSN: 0272-6963
Year: 1996
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A tutorial on business process improvement
Article Abstract:
A facilitating framework for making systematic improvements of business processes is presented using principles of both total quality management and reengineering methods. Results reveal that organized methods in process improvements which incorporate measurement and process modelling can positively influence reengineering. The framework provided can be applied to all processes within an organization and can prove useful to individuals involved such as students, educators, and practitioners.
Publication Name: Journal of Operations Management
Subject: Business, general
ISSN: 0272-6963
Year: 1997
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Inventory evaluation and product slate management in large-scale continuous process industries
Article Abstract:
Mathematical models, which examine solutions to product lot sizing in chemical companies, are presented.
Publication Name: Journal of Operations Management
Subject: Business, general
ISSN: 0272-6963
Year: 2006
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- Abstracts: The changing face of employment management in local government. A dynamic model of trust development and knowledge sharing in strategic alliances
- Abstracts: A comparison of bottling alternatives in the pharmaceutical industry. Strategy, uncertainty and the focused factory in international process manufacturing