Sure everyone can be replaced ...But at what cost? Turnover as a predictor of unit-level performance
Article Abstract:
The study presented was designed to begin fleshing out the mediating links between turnover and unit-level performance, considering turnover as a key predictor in determining unit-level performance. Results revealed that efficiency, measured as customer wait time mediates the relationships of both management and crew turnover to both sales and profit and efficiency measured as food waste, does not mediate the relationship of turnover to sales or profit.
Publication Name: Academy of Management Journal
Subject: Business, general
ISSN: 0001-4273
Year: 2006
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Stakeholder pressures and environmental performance
Article Abstract:
The connection between internal heterogeneity of stakeholder groups and the resource dependence dynamics characterizing their relationships with firms are examined. Findings reveal that varying stakeholder characteristics and the dependencies associated with them are related to varying levels of environmental performance.
Publication Name: Academy of Management Journal
Subject: Business, general
ISSN: 0001-4273
Year: 2006
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