The art of service
Article Abstract:
A review on the some of the companies profile selected for the second-annual Customers First Awards honor in different categories such as high-tech achiever, leading listeners and customer-centered leader is presented. Some of the winning companies include Netflix, Cabela's and Kiehl's.
Publication Name: Fast Company
Subject: Business, general
ISSN: 1085-9241
Year: 2005
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The one skill that separates
Article Abstract:
An incidence is described that positively impacted a lawyer and taught him the importance of listening. It is suggested that an interpersonal encounter can be made effective by listening closely and making the other person feel important.
Publication Name: Fast Company
Subject: Business, general
ISSN: 1085-9241
Year: 2005
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America's coach: Finding the upside of the anger
Article Abstract:
One wastes time and energy by being angry. It is unproductive and exhausting to try and change the course of others and criticize oneself for past mistakes.
Publication Name: Fast Company
Subject: Business, general
ISSN: 1085-9241
Year: 2005
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