The customer is not satisfied: service levels have fallen, sometimes disappeared, as companies have sought to cut costs

Article Abstract:

There has been a decline in customer service standards in Australia as firms have sought to cut costs. Many firms handle customer communications through call centres, where performance is measured in terms of the number of calls handled, rather than the quality if service.

Standards, Analysis, Customer service, Customer satisfaction

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Retailers cotton on to a new trend

Article Abstract:

The Australian fashion industry expects to be targetted by three success European design-on-demand firms who specialize in copying fashion items and putting them on shelves in as little as two weeks.

Fashion merchandising

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Racing gets a giddy-up from a new crowd

Article Abstract:

Australia's Racing Victoria decided in 1995 to halt the decline in the popularity of racing by focusing on women. Since then, attendance has risen by 44.5% from 411,000 to 594,000 in 1999.

Marketing, Horse racing, Horse-racing, Racing Victoria

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