IBM's Schwartz asked to cut firm's red tape

Article Abstract:

Stephen B. Schwartz is appointed as a 'trouble-shooter' at IBM, charged with cutting through the company's bureaucracy. Schwartz, who has a reputation as an effective and no-nonsense manager, will oversee a companywide effort to cut across organizational lines to improve customer satisfaction and reduce product defects. Schwartz has worked closely with IBM's chairman, John F. Akers. IBM has previously charged lower-level executives with trying to cut bureaucracy, but Schwartz's appointment could indicate an escalation of the effort. One industry observer describes Schwartz as 'a sort of shadow government.'

Bureaucracy, Organization Structure, Organizational Communications, Schwartz, Stephen B.

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IBM names head of semiconductors to U.S. staff post

Article Abstract:

IBM Corp appoints Patrick A. Toole as general manager of operations for IBM US. Toole, who was the head of IBM's semiconductor operations, will report to Terry R. Lautenbach. Moving to a staff job from operations is sometimes seen as a bad sign, but it is not clear that it is so in this case. Sources say that Toole has a good reputation in the organization. Paul R. Low is named to succeed Toole in running the semiconductor operations.

column, Promotion of Employee, Toole, Patrick A.

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