Customer service in retailing - the next leap forward?

Article Abstract:

Retail stores in the UK can learn from the customer service programs of some of their counterparts in the US despite some basic social and cultural differences. While customer care is just emerging as a focus of retail management in the UK, it has long been a major concern of many American retailers. UK retailers will find it helpful to pattern their customer relations strategies after those of American retail stores such as Harris-Teeter Supermarkets, Nordstrom and Palais Royal.

Family clothing stores, Shoe stores, Retail Stores, NEC, Analysis, Retail stores, Customer service, Public relations, Stores, Nordstrom Inc., Harris-Teeter Supermarkets Inc., Palais Royal Inc.

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Investment recommendations and commercial reality in Scottish grocery retailing

Article Abstract:

The accuracy of investment analysts' predictions about the Scottish grocery industry are studied. The price war which erupted between discounters in the early 1990s led to the sale of Shoprite stores to Kwik Save and takeover of Wm Low by Tesco. It is shown that although analysts gave accurate predictions of the grocery industry, they also failed to draw attention to the problems faced by Shoprite and Wm Low.

Grocery Stores, Supermarkets and Other Grocery (except Convenience) Stores, Research, Grocery industry, Scotland

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A catalogue of success? Argos and catalogue showroom retailing

Article Abstract:

The history of Argos is discussed.

United Kingdom, Europe, Mail Order Houses, Electronic Shopping and Mail-Order Houses, Catalog and mail-order houses, All Other Specialty Food Stores, Misc. general merchandise stores, Catalog Showrooms, History, Mail-order industry, Mail order business, Company Profile, Retail mail order management software, Argos Distributors Ltd.

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