Strategies for service systems

Article Abstract:

The service sector has greatly increased in importance to the global economy and this has resulted in fierce competition between services-oriented businesses around the world. Firms have increased their efforts in the areas of customer satisfaction, quality, productivity and the utilization of technological advances. However, service organizations have been decreasing contact with consumers through the institution of streamlined operations. These firms should realize that the involvement of people, whether as employees or customers, is paramount to effective management.

Services, not elsewhere classified, Analysis, Evaluation, Business planning, Services industry, Service industries

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A model for scheduling postal distribution employees

Article Abstract:

A generalizable linear programming model is formulated for the US postal distribution staff scheduling. The staff scheduling model considers parameters such as workload, staff status, overtime and management preferences. It is considered implementable and reduces the amount of overtime required in management schedules. The model is evaluated through a systematic sensitivity analysis of the parameters. It can also be used to assess the impact of long-term policy issues on systems performance.

Management, Linear programming, Usage, Scheduling (Management), Postal service

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Workforce staffing and scheduling: hospital nursing specific models

Article Abstract:

The crucial role of operations management and research in helping solve nurse staffing, scheduling and allocation in hospitals is discussed. A review of some of the issues in the health care sector which affect management decisions regarding nurse staffing and scheduling is also presented. The importance of studying the impact of new conditions, technology, economic considerations, law and social concerns is stressed.

Hospitals, Models, Human resource planning, Nursing, Calendar, Hospital administration

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