Interrelationships among key aspects of the organizational procurement process
Article Abstract:
The simultaneous interrelationships among different aspects of the overall procurement process of organizational customers, and how they vary with characteristics of the purchase situation are evaluated using an integrative model. Results support the model of the procurement process, including relationships among purchase importance, extensiveness of choice, buyer power, a proactive focus, reliance on procedural controls, search for information and the use of formal analytical tools.
Publication Name: International Journal of Research in Marketing
Subject: Business, international
ISSN: 0167-8116
Year: 2006
User Contributions:
Comment about this article or add new information about this topic:
Effects of waiting on the satisfaction with the service: beyond objective time measures
Article Abstract:
Service managers need to focus more attention on their customers' waiting conditions and be less focused on shortening waiting time since the waiting environment proves to be a stronger factor of service satisfaction than objective waiting time. Objective waiting time impacts satisfaction via both a cognitive and an affective circuit, while the strongest variable, the waiting environment, impacts via the affective route only.
Publication Name: International Journal of Research in Marketing
Subject: Business, international
ISSN: 0167-8116
Year: 1998
User Contributions:
Comment about this article or add new information about this topic:
- Abstracts: Different stations, different effects? Creating a single television audience measurement currency in China. The mind's eye - can television advertising be visually transferred by the medium of radio?
- Abstracts: The pitfalls and pratfalls of being a stepmom! You deserve a time-out! How to get the support you deserve
- Abstracts: The Tiananmen generation is waiting in the wings. Debating reform policy without extremism. Time for a Northeast Asian security order
- Abstracts: Too much insistence on 'tradition. Fraught future for diverse traditions. AA's international success: The variety and richness of the AA's summer show is largely thanks to its role as a 'speaker's corner' for voices from overseas
- Abstracts: Sea change for Swiss insurers. A neutral in wartime. From Ayers Rock to the Alps