from service to experience: understanding and defining the hospitality business

Article Abstract:

The confusion of in the definition of the hospiltality industry and the fragmentation of hospitality academia potentially limits the industry's growth and development. Hospitality is suggested to be redefined as a behavior and and experience, to bring out a new perspective that will result important implications for the managment of those in the hospitality industry. A framework to identify hospitality in the the commercial environment is recommended.

United Kingdom, HOTELS AND OTHER LODGING PLACES, Eating and Drinking Places, Analysis, Report

---

A study of management practices and competences within effective organisations in the Irish tourism industry

Article Abstract:

The management practices of hotel managers in Ireland are identified and evaluated.

Ireland, Evaluation, Practice, Management techniques, Hotelkeepers, Hotel executives

---

The Accor multinational hotel chain in an emerging market: through the lens of the core competency concept

Article Abstract:

The operations of Accor hotels in Thailand are discussed.

Foreign operations, France, Hotels & Motels, Hotels (except Casino Hotels) and Motels, Thailand, Hotels and motels, Accor S.A.

Similar abstracts:

• Abstracts: BSkyB's Ian West resigns, signaling step to merge units. Telstra is aiming to boost sales, business in Asia. Vivendi will sell 3% stake in BSkyB for 1 billion euros
• Abstracts: Tower voice switch. Voice communication integrates radio and phone. Wireless headset offers improved communications
• Abstracts: Scenarios for future service encounters. Emotional labour and surplus value: the case of holiday 'reps'. Aesthetic labour in interactive service work: some case study evidence from the 'new' Glasgow

This website is not affiliated with document authors or copyright owners. This page is provided for informational purposes only. Unintentional errors are possible.