How to acquire office equipment
Article Abstract:
Decisions about buying, renting, or leasing office equipment should be determined not only by the company's financial position, but also by where the machines will be used, how long the machines will be used, and the volume of work the machines will need to produce. The method of acquiring equipment will be affected by the firm's liquidity requirements and its asset management requirements. The advantages of renting or buying photocopying equipment are detailed. Installment sales, capital-lease, and rent-to-buy options are also examined, briefly. Companies should consider the advantages of acquiring office equipment from a single supply source. Single suppliers with large client accounts are more apt to provide good service and special or quantity-related discounts to their purchaser-lessors.
Publication Name: Cashflow Magazine
Subject: Business
ISSN: 0196-6227
Year: 1987
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Resolving customer complaints
Article Abstract:
Companies should utilize exception receivables management systems (ERMS) to respond to customer complaints and monitor their resolution. ERMS entail obtaining a focused description of the customer complaint, identifying the individual within the company who can best handle the problem, and expediting the matter to the customer's satisfaction whenever possible. The credit manager is often the best person to resolve customer complaints. The credit manager should always work to obtain payment for portions of accounts not in dispute before agreeing to resolve a customer complaint. The reluctance of most sales departments to issue credit memos is a significant barrier to resolving customer disputes.
Publication Name: Cashflow Magazine
Subject: Business
ISSN: 0196-6227
Year: 1987
User Contributions:
Comment about this article or add new information about this topic:
What a treasurer expects of a credit manager
Article Abstract:
A recently appointed assistant treasurer explains the duties and responsibilities that credit managers should perform, having spent 22 years as a credit manager for various corporations. Company credit managers' responsibilities are divided into four functional areas: (1) preparing accurate monthly forecasts of cash to be received from credit agreements, (2) approving and monitoring customer credit, (3) developing and revising credit terms that are realistic and competitive, and (4) managing customer relations related to credit services provided and complaints related to credit. Individual duties and techniques are discussed for each functional area.
Publication Name: Cashflow Magazine
Subject: Business
ISSN: 0196-6227
Year: 1987
User Contributions:
Comment about this article or add new information about this topic:
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