Information quality and market share in electronic commerce

Article Abstract:

A study analyzing the impact of information quality on market share of firms offering e-commerce applications is presented. For the purpose of the study, simulation models are used. It is concluded that business enterprises offering quality information become leaders. However, this lead can be lost if periodic innovations are not introduced.

General services, Market share, Venture Analysis, Usage, Company systems management, Information management, Electronic commerce, E-commerce, Business enterprises, Company market share

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The applicability of SERVQUAL in cross-national measurements of health-care quality

Article Abstract:

A modified, four-factor SERVQUAL instrument is found to be a valid method for measuring perceptions of quality of long-term health care services among nursing home residents in the United Kingdom and the US.

United States, Quality Control Management, Measurement, Surveys, Medical care, Medical care quality, Quality control, Comparative analysis, Nursing home patients, Long-term care of the sick, Long term care

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Customer orientation, relationship quality, and relational benefits to the firm

Article Abstract:

The positive effects of customer orientation, customer relations quality on customer loyalty are presented.

Consumer Education, Analysis, Customer service, Customer loyalty, Support services

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