Making it work

Article Abstract:

Fleet Financial Group Chmn and CEO Terrence Murray is described as the master of the banking takeover game following his successful management of a number of mergers and acquisitions. After helping the multistate company post over $80 billion of assets and more than $16 billion of market capitalization, Murray is now prepared to pursue the means necessary for revenue growth and new competition amid a vastly converging financial services market. In transforming the organization, he has decided to boost efforts at technology, marketing, alternative delivery, training and recruiting, and the development of a strong sales culture. Murray believes that growth for the Boston, MA-based organization will come from putting an emphasis on its fast-growing fee-based businesses, energizing its core lending operations, and improving its credit card unit.

Financial Holding Companies, Offices of Bank Holding Companies, Holding Offices, Planning, Officials and employees, Financial services industry, Financial services, Chief executive officers, Quick and Reilly Inc., FLT, Murray, J. Terrence

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The perils of progress

Article Abstract:

Intuit Inc's consumer strategy essentially boils down to making very difficult problems easy. However, the firm and its business partners have had to deal with a number of difficult challenges since 1997 in extending the marketing of financial services to the Internet. In moving to an Internet-based business model, the shrink-wrapped financial software maker is navigating an area full of delicate and costly business problems. For one, the shift is transforming Intuit's traditional role of merely automating financial tasks to one where it is also becoming a major content provider. This has resulted in a number of new responsibilities such as ensuring that all of the third parties will deliver their electronic marketing promises to customers.

Prepackaged software, Computer Software, Software Publishers, Telegraph & other communications, Specialized Telecom Services, Wired Telecommunications Carriers, Case studies, Computer software industry, Software industry, Software, Marketing, Internet services, Electronic commerce, E-commerce, Intuit Inc., INTU

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Controlled experiment

Article Abstract:

Three executives at a Sep 1998 Bank Administration Institute symposium discussed several issues affecting electronic billing. These are Comerica Bank Sr VP Thomas D. Ogden, KeyCorp Vice Chmn Patrick J. Swanick and Furash Managing Dir R. Neal Chambliss. All three emphasized the need for pilot projects and multiple partnerships prior to the adoption of electronic billing. Chambliss also believes that electronic bill presentment and payment is still in its early stages and cited security and interoperability as the most pressing concerns of banks. Ogden says that banks should be willing to invest in their electronic billing projects. Swanick also claims that convenience will be the main attraction of electronic billing to customers.

Evaluation, Panel Discussion, Electronic funds transfer systems

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