Patient care teams and customer satisfaction: the role of team cohesion

Article Abstract:

The antecedents and consequences of cohesion on patient care teams are analyzed. Antecedents include acceptance of teamwork, pay equity, and team training adequacy. Consequences include improved patient care quality, which in turn produced higher patient satisfaction levels.

Influence, Patient satisfaction, Medical care quality, Work groups, Teamwork (Workplace), Outcome and process assessment (Health Care), Outcome and process assessment (Medical care)

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Employee Relations and the Likelihood of Occurrence of Corporate Financial Distress

Article Abstract:

A study is presented on correlations between labor relations and a company's handling of financial difficulties. It is argued that companies with good labor relations are more likely to obtain labor concessions and avoid financial distress.

Public affairs, Labor Relations, Employee Relations, Social aspects, Strategic planning (Business), Business success, Debt management, Labour relations

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Product assortment choice for independent Web-based call service centers

Article Abstract:

A product classification scheme, search-experience goods, to pick products is shown to improve synergies for companies outsourcing call center functionality while maintaining security of sensitive business information.

Use of services, Methods, Comparative analysis, Product management, Outsourcing, Call centers, Call centres

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