Self-service technology adoption: comparing three technologies
Article Abstract:
A study on attitudes of customers towards self-services technology adoption by services industry is presented. The study is based on technologies implemented by banking sector in United States. The three technologies considered for the purpose of the study are online banking, phone banking, and automated teller machines.
Publisher: Emerald Group Publishing, Ltd.
Publication Name: The Journal of Services Marketing
Subject: Business
ISSN: 0887-6045
Year: 2005
Commercial Banks, Services information, Banking industry, Services, Technology application, Bank automation
Publication Name: The Journal of Services Marketing
Subject: Business
ISSN: 0887-6045
Year: 2005
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I love my accountants - they're wonderful: understanding customer delight in the professional services arena
Article Abstract:
The article examines customer satisfaction of accountants in the United States.
Publisher: Emerald Group Publishing, Ltd.
Publication Name: The Journal of Services Marketing
Subject: Business
ISSN: 0887-6045
Year: 2006
Accountants
Publication Name: The Journal of Services Marketing
Subject: Business
ISSN: 0887-6045
Year: 2006
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Subjects list: United States, Analysis, Customer satisfaction, Customer relations
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