The spirit of leadership and a commitment to quality transform SSM Health Care system
Article Abstract:
SSM Health care, St. Louis, Missouri, became the first health care organization in May 2002 to win the coveted Malcolm Baldrige National Quality Award for performance excellence and quality achievement. The transformation is based on the commitment to continuous improvement and the adoption of a new spirit of leadership, which believes that every SSM employee has the capacity to lead.
Publication Name: Journal of Organizational Excellence
Subject: Business
ISSN: 1531-1864
Year: 2004
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Systemic versus nonsystemic approaches to quality improvement
Article Abstract:
Quality improvement systems are driven by employees. These systems must be integrated, ongoing and involve everyone. Employees must receive continual feedback and a chance to learn.
Publication Name: Journal of Organizational Excellence
Subject: Business
ISSN: 1531-1864
Year: 2001
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Quality is not free for U.S. homebuilders
Article Abstract:
Quality management practices in US home construction are discussed.
Publication Name: Journal of Organizational Excellence
Subject: Business
ISSN: 1531-1864
Year: 2003
User Contributions:
Comment about this article or add new information about this topic:
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