The value of customer relationships

Article Abstract:

A company can beef up its bottom line by forming enduring relationships with its customers. Customer satisfaction translates to repeat business, referral sales, lesser customer maintenance costs and better ability to compete. More and more firms are thus adopting service-quality and relationship-building initiatives to attract repeat customers. A customer's worth is valued based on the net present value of the repeat business attributable to him. Firms must strive to estimate the worth of their individual customers to be able to tailor the level of service based on the customer's relative value.

Analysis, Customer relations

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Increasing Value for Money by Establishing a Service Improvement Program

Article Abstract:

The public sector is demanding better service and more fiscal restraint from government. Improved productivity is needed to meet this challenge. The service improvement method can help increase productivity substantially. It consists of matching revenues with provided services, eliminating nonessential services, improved scheduling, improved personnel use and a combination of motivation, measurements and proper methods. Top management needs to be committed to value for money.

Laws, regulations and rules, Improvements (Law)

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Restricted value

Article Abstract:

Restricted shares issued to employees are not easily transferable or salable. Moreover, they vest to the employees only after they perform services for a specific period of time. In computing the taxable benefits incurred through restricted shares offered by private companies, an accountant should first quantify the rateable fair market value of the underlying shares. For public companies, accountants usually need to compute first the the trading price.

Accounting and auditing, Employee stock options

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