Banks focus on maintaining uptime

Article Abstract:

Top banks are investing in their information technology (IT) systems to differentiate themselves from the rest of the industry. The drive to keep IT systems running and making information available is the result of heightened competition in the banking sector. The reliance of banks on their IT systems is reflected in the $750-million deal between AT and T Solutions and Citibank calling for the conversion of the bank's networks into one and their monitoring from its location in Raleigh, NC.

Depository Credit Intermediation, Nonmanufacturing technology, Banking Institutions

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APL works out roadmap for high availability

Article Abstract:

Transport logistics firm APL has reported that traffic at its website, www.apl.com, has jumped by 97% over a span of 18 months. The company's Web site allows customers to check APL's ship and train schedules, access information in the status and location of their goods in transit and download Web-based tracing reports in spreadsheet form. The innovative features enabled the Web site to generate traffic of 25,000 per month in the 2nd qtr 1998, from 6,000 per month in the 2nd qtr 1997.

General services, Transportation, Transportation industry, APL Corp.

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Service management targets bottom line

Article Abstract:

RTS Software, based in Waltham, MA, is offering its RTS Service Suite designed to differentiate itself from competitors. Through its Bottom Line Benefits Program, the company claims that the use of the RTS Service Suite links the program's compensation to savings and/or increased revenue a service organization experiences. The strategy is expected to attract people who are working hard for services profits, such as CIOs, CFOs and vice presidents.

Advertising, Groupware, RTS Software

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