Compaq lays out new IT service foundation

Article Abstract:

Compaq Computer Corp has announced support-related developments in its quest for reengineering its service business. The first is the creation of the COLinqPlus system which is intended as a major interface between the company and its 5,000 channel-based service providers that support its corporate customers. Second is the establishment of a customer support center in Atlanta, GA, which increases the firm's call center staff for corporate end users support by 37%.

Custom Computer Programming Services, Software Support Services

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Server shift rates high at Arbitron

Article Abstract:

Arbitron Co's migration from Hewlett-Packard systems to 64-bit Digital Unix not only improved the company's data processing but also reduced the support burden of its computer center. CIO John Panicker said there was also a reduction by 80% in the number of technicians required by the computer center. Panicker added that the displaced technicians were retrained as programmers or reassigned to support network operations.

Market Research Services, Marketing Research and Public Opinion Polling, Arbitron Co.

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Is there a vendor in the house?

Article Abstract:

Companies should consider on-site maintenance arrangements with the vendors of client/server hardware. On-site hardware services offer enormous benefits to organizations that hire them. These include cost savings, increased response time, and a steady flow of trained and experience technical workers. In addition, these vendors are providing on- site services as part of their marketing package to boost their sales.

Computer and Office Machine Repair and Maintenance, Computer Engineering Services

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