CrossRoads to offer app glue
Article Abstract:
CrossRoads Software will launch a prepackaged software product for the integration of enterprise applications. The company has partnered with several customer support application vendors to develop the product which would allow various enterprise applications from multiple vendors to work together at a lower cost. CrossRoads said that its application collaboration product will be available for beta testing in June 1997.
Publication Name: Service News
Subject: Computers and office automation industries
ISSN: 1046-1965
Year: 1997
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Average help-desk salaries remain flat
Article Abstract:
Help-desk managers and technicians' salaries in 1997 were about the same as what they received in 1996, according to the 1997 Service News Salary Survey. The 1997 survey reveals that an increase in salary is proportional to such factors as people managed, area of responsibility, length of experience and education. Furthermore, the survey shows that types of certification are deemed to have minimal impact on salary.
Publication Name: Service News
Subject: Computers and office automation industries
ISSN: 1046-1965
Year: 1997
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Hospitals face new support hurdles
Article Abstract:
The trend towards consolidation in the healthcare industry is creating new challenges for information technology (IT) departments. Challenges include standardizing equipment, training of employees and aligning support processes to effectively blend multi-site and multi-vendor environments. IT managers say the biggest problem is trying to deal with a diverse user base and systems.
Publication Name: Service News
Subject: Computers and office automation industries
ISSN: 1046-1965
Year: 1997
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