New call center benchmarking service offered
Article Abstract:
Benchmarking and comparative assessment consultancy META Matrix and business consultant Oxford Business Research are offering jointly developed, customized call center benchmarking and analysis services. META Matrix is providing industry and peer group comparative benchmarking services while Oxford Business Research is offering assessments that target specific competitors. Both firms say their jointly developed service will help firms, among other things, to quantify the performance of inbound and outbound operations.
Publication Name: Service News
Subject: Computers and office automation industries
ISSN: 1046-1965
Year: 1997
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Knowledge products: artificial intelligence comes of age
Article Abstract:
Artificial intelligence (AI) is re-emerging as a valuable tool for users of knowledge-based products and applications. Renewed interest in AI has been spurred by the growing reach of the Internet, the knowledge management trend and the cost of market restrictions on IT staff and budgets. Among vendors of AI software and systems are Allen Systems Group, Intellisystems, ServiceSoft Corp and Trellix Corp.
Publication Name: Service News
Subject: Computers and office automation industries
ISSN: 1046-1965
Year: 1998
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