Service management software is in demand

Article Abstract:

Computer hardware and software support vendors are taking to tools that help them automate, facilitate and integrate support functions. Rapid technological changes, shifting business needs and even the Year 2000 bug are also prompting service providers to purchase commercially available service management packages. While legacy systems have served service companies in good stead over the years, the changing business environment is pushing legacy systems towards obsolescence.

Software Publishers, Business Software (Micro), Business management software, Suites (Software)

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Hardware leasing may be trend of the future

Article Abstract:

A Dataquest survey revealed that 20% of the participating companies leased their hardware which is a 4% increase over results of a 1996 survey. The firm expects the figure to rise steadily with technology change. However, despite the optimism of analysts, users have shown their disappointment over vendor offerings that do not meet their requirements. Dataquest analyst Elena Christopher believes that leasing's bright future lies in the service options that come with it.

Office Machinery and Equipment Rental and Leasing, Computer Leasing

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Internet infrastructure adds to IT challenge

Article Abstract:

Information technology (IT) departments are looking at Internet infrastructure to build an efficient and user-friendly network environment, or intranet. However, rapidly changing technologies, shortage of professionals and confusing plethora of support tools make the development of an intranet a challenging and difficult process. Another area of concern is the security and integrity of corporate information and transactions when exposed to outsiders.

Wired Telecommunications Carriers, Specialized Telecom Services

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