Who ya gonna call (write or visit?) (obtaining service and support online) (Industry Trend or Event)

Article Abstract:

Notebook users whose employers have strong in-house help desks or round-the-clock corporate support have are in an advantageous position, but not every company can afford to provide such services and many notebook vendors have limited telephone support. Most reputable notebook vendors offer a 60-day return policy; some go out of their way to provide users with better support. Dell Computer wins high marks from users for its quick and efficient service, but support quality varies from product to product. 'On-site' service clauses frequently only guarantee mail-in service. Nearly all notebook vendors have some tool-free service, but hours may be limited, and voice-mail support is hard to navigate. Sophisticated help-desk systems let vendors meet first-call resolution goals more often. The best support resource for many users is the vast amount of data on the Web.

Forecasts and trends, Industry trend, Customer service, Support services, User need, Help desk services, End users, Vendor relations

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Fast cars, fast computers at the Indy 500

Article Abstract:

The Treadway Racing Team credits its laptop computers for helping it to dominate the Indy Racing League (IRL) since it began racing in 1995. The team set six track records in 1996 and finished first and second in the 1997 Indy 500. DEC, a team sponsor, donated about $50,000 worth of notebooks and PCs. The laptops are used to measure such things as wind speed, the temperature of the track, tire pressure and fuel consumption. Sensors in the cars pick up the necessary data and transmit it to the laptops. Crew members use the information to plan pit stops and make adjustments to the driving conditions or to recommend strategies. The laptop technology enables Treadway to average six pit stops per race, compared with seven stops for other drivers.

Technology application, Laptop/portable computer, Laptop computers, Portable computers

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