Making it work
Article Abstract:
The main points to consider if voice processing systems are to work successfully is to ensure that they have the right features for the organisation. To ensure the correct voice processing system is installed it is essential to understand the caller profile for both incoming and outgoing calls. To get the best out of a voice processing system it is necessary to provide training for personnel. It is also important to ensure that the system is integrated with the telephone system. Suggestions for installing a successful voice processing system are presented.
Publication Name: What to Buy for Business
Subject: Consumer news and advice
ISSN: 0265-296X
Year: 1995
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Buying & running
Article Abstract:
The buying and running of a voice processing system must closely parallel that of a telephone system. The easiest way to buy a voice processing system is via the vendor of the telephone system, but they are also available through value added resellers, which mostly sell computer-based systems. The main issues involved in the buying and running of voice processing systems are presented.
Publication Name: What to Buy for Business
Subject: Consumer news and advice
ISSN: 0265-296X
Year: 1995
User Contributions:
Comment about this article or add new information about this topic: