Pharmacies on trial

Article Abstract:

A survey of 200 pharmacies in Australia tested the quality of service and medical advice given in a structured blind sales interview involving the purchase of asthma inhalers or indigestion relivers. Even neighboring pharmacies varied widely in price, service, and quality of advice provided.

Drugstores

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Shopping hassles

Article Abstract:

Australian consumers must let shop personnel look in their bags unless the policy is not posted or the bag is small. Misleading price tags are illegal, but the store has the right to correct pricing errors. Information on scanning errors and responsibility for breakage is included.

Laws, regulations and rules, Retail industry, Retail trade, Public relations, Shopping

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Consumer affairs departments: just what does your tax dollar buy?

Article Abstract:

Results of a survey of the accuracy and reliability of the information provided by the consumer affairs departments of Australian states are presented. Almost half of the responses to five typical consumer problems were rated poor or very poor.

Evaluation, Social policy, Consumer protection departments and agencies, Consumer protection agencies

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