Solving the 24-hour healthcare puzzle
Article Abstract:
A guide is presented for round-the-clock medical care that describes where to find help, day or night, if someone is ill. The new services such as NHS Direct/NHS24, minor injuries unit and walk-in centers have reduced the pressure on the local hospital accident and emergency (A&E) department by providing alternatives for those with less serious conditions.
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Subject: Consumer news and advice
ISSN: 0043-4841
Year: 2006
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Gestures of good will
Article Abstract:
Small tokens of goodwill or even a personalized letter of apology could turn a dissatisfied customer into a very satisfied one. Some customers share their experience of being compensated on complaining about poor service or products.
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Subject: Consumer news and advice
ISSN: 0043-4841
Year: 2005
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