Financiers, utilities share risks and rewards of energy efficiency

Article Abstract:

Both electric utilities and their financiers are expected to benefit from energy-efficiency programs because customers tend to use more electricity when using energy-efficient devices. However, some economists and energy managers also warn against the uncertainty on the increase in consumption.

Economic aspects, Energy conservation

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The promises and perils of outsourcing

Article Abstract:

Outsourcing allows the firm to focus on core operations for better customer service and can be cost-saving. However, outsourcing may be resented by some employees, causing job dissatisfaction. The contracted employees may lack the necessary expertise to effectively handle company operations.

Management, Customer service, Outsourcing

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Information technologies: Lotus blooms at utilities

Article Abstract:

Lotus Notes software which is usually used for intracompany electronic mail and document sharing, is gaining popularity among electric utilities. New York State Electric and Gas Corp. discovered that Lotus Notes can be used to improve its response to storm-related outages.

Usage, Equipment and supplies, Lotus Notes (Workgroup software)

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