Customer service based design of the supply chain

Article Abstract:

The purpose of this study is to propose a framework by which service elements and a company's own strategies can be included in the "traditional", cost-based design of the supply chain. The framework is demonstrated with a numerical example and it is based on integrating the analytic hierarchy process (AHP) and mixed integer programming (MIP). The target is to optimise a company's supply chain. [C] 2001 Elsevier Science B.V. All rights reserved. Keywords: Supply chain management; Logistics management; AHP

United States, Research, Production (Economics)

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An analytic hierarchy process-based approach to the strategic management of logistic service: an empirical study in the mechanical forest industry

Article Abstract:

Excellent customer service is undeniably a major source of organizational competitive advantage, with the keys to excellent customer service being the accurate determination of customer requirements and consistently exceeding these needs. A study therefore developed a systematic problem-solving framework for strategic management of logistic customer service based on the analytic hierarchy process (AHP) and applied the AHP model to a real world example.

Models, Strategic planning (Business)

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A customer oriented approach to warehouse network evaluation and design

Article Abstract:

A study was conducted to analyze a customer oriented approach in evaluating and selecting alternative warehouse operators. In line with this, the analytical hierarchy process was utilized to examine customer-specific requirements for logistics services and evaluate operators. Results indicated that a warehouse network can be designed based on multiple quantitative and qualitative criteria.

Warehousing and Storage, Logistic Services, Process, Physical Distribution, and Logistics Consulting Services, Warehousing, Public Warehousing and Storage, Management services, Management, Logistics services

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