Total quality management in the public sector

Article Abstract:

Government agencies face unique pressures that total quality management (TQM) can help relieve. Budget cuts and rising competition from the private sector threaten some, while many government processes are by their nature standardized and error-prone. Customers expect the government to treat people equally, yet give them special attention. TQM is hard to implement here, but can help enormously. A series of steps are outlined to create a TQM strategy.

Usage, Total quality management, Public administration

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Quality tools, teamwork lead to a Boeing System redesign

Article Abstract:

Boeing C17 On-Board Inert Gas Generating System (OBIGGS) II improvement project team redesigned a system that protects fuel tanks which prior hand requires constant repairs. In developing the system, the group employed quality tools and teamwork. Details of the project are discussed.

Product quality, Guided Missiles, Space Vehicles, Parts, United States, Influence, Work groups, Teamwork (Workplace), Aerospace industry, Boeing Co., BA, Report

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