Labor Department study shows improving employee skills pays off

Article Abstract:

A study conducted by the United States Labor Department on management practices reveals trends amongst companies with increasing market share and investor returns. Corporate investments in an innovative workplace increases customer satisfaction, product quality, profitability and productivity, according to the study. Maximum benefit can be obtained by integrating business processes and improved technology. The report suggests that investing in employee development results in a large increase in market price and that companies quick to innovate and implement TQM procedures show higher share prices.

Economic aspects, Human resource management, Business enterprises, Employee training, Employer-supported education, Employer supported education

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Mixing mediums is the message

Article Abstract:

Eight awardees of the Malcolm Baldrige National Awards were surveyed to determine the importance of their corporate communications systems in their financial success. Although their respective corporate communications structures are largely different, they all depend on person-to-person communications supported by electronic communications and print materials. A discussion of the respective communications structures of each of the eight awardees is presented.

Management, Telecommunications systems, Corporations, Telecommunication systems

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