Quality quest: one company's successful attempt at implementing TQM
Article Abstract:
The company uses a technique, called Quality Quest, to implement total quality management (TQM) process. It is very important for company managers to set realizable goals and adopt strategies that are acceptable to everyone in the company. Success of the TQM programme depends on the attitudes of the top leadership. Total involvement of employees is very important. Various aspects such as training management, setting goals and solving problems that arise from time-to-time, in TQM are discussed.
Publication Name: Quality Progress
Subject: Engineering and manufacturing industries
ISSN: 0033-524X
Year: 1995
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UNC Charlotte measures the effects of its quality initiative
Article Abstract:
Continuous quality improvement (CQI) requires the empowerment of employees. A survey done by the University of North Carolina in Charlotte before the name of the management technique was changed from total quality management (TQM) to CQI at the university. CQI is successful in customers' services and orientation of new work policies but not in increasing employees' job satisfaction.
Publication Name: Quality Progress
Subject: Engineering and manufacturing industries
ISSN: 0033-524X
Year: 1995
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The power of quality thinking in sales and management
Article Abstract:
Issues concerning the use of quality thinking techniques in the fields of sales and management are discussed. Traditional ways of viewing the selling process are examined and new methods using quality principles are proposed.
Publication Name: Quality Progress
Subject: Engineering and manufacturing industries
ISSN: 0033-524X
Year: 2000
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