Service sector now tops for ISO 9001 and 14001 use
Article Abstract:
Survey details, conducted by the International Organization for Standardization (ISO), on the use of ISO 9001 and ISO 14001, are presented. The results indicate service industries, as the biggest users of these two standards.
Publication Name: Quality Progress
Subject: Engineering and manufacturing industries
ISSN: 0033-524X
Year: 2005
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Process optimization for service organizations isn't rocket science
Article Abstract:
Process measurement is vital in quality management for service industry people. A flowchart on process optimization for service manager, as well as a step by step explanation on the process is presented.
Publication Name: Quality Progress
Subject: Engineering and manufacturing industries
ISSN: 0033-524X
Year: 2007
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Conformity or sustainability? That is the question
Article Abstract:
The need of international standards to improve the quality of customer services is emphasized.
Publication Name: Quality Progress
Subject: Engineering and manufacturing industries
ISSN: 0033-524X
Year: 2007
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