The fine-tuned organization

Article Abstract:

Employees may be compared to orchestra members in terms of selection, training and responsibility for consumer satisfaction. As with orchestra members, employees are chosen for their exemplary ability. Constant training develops this ability, ensuring employee competence and competitiveness. Work harmony can also be improved with proper tools, specific instructions and competent management. While audience appreciation is shown through applause, fine-tuned organizations are rewarded by customer loyalty.

Analysis, Organizational effectiveness, Employee selection

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Helping the learning disabled participate in quality programs

Article Abstract:

The shrinking pool of skilled labor is compelling companies to train and develop their existing employees. These include employees suffering from learning disabilities (LDs), which are brain function disorders that weaken a person's ability to process, manipulate or control sensory information. Several ways of helping employees with LDs participate in quality efforts and perform more effectively are discussed.

Management, Quality control, Learning disabilities, Learning disorders

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How do you know the change worked?

Article Abstract:

An overview is presented of the use of structured designs for the purpose of evaluating the human related effects of change in the organisation. The human side of change is rarely considered, which may in part be due to the absence of a widely accepted tool to measure it.

Evaluation, Measurement, Organizational change, Employee morale

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