Your customers are talking, but are you listening?
Article Abstract:
The importance of providing good customer service or care, is emphasized. Any organization which overlooks the demands of their customers, is more likely to lose them to its competitors.
Publication Name: Quality Progress
Subject: Engineering and manufacturing industries
ISSN: 0033-524X
Year: 2006
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So you want to write?
Article Abstract:
The importance of learning quality writing for professional career progress and to overcome fears is analyzed. Suggestions for effective writing are also provided.
Publication Name: Quality Progress
Subject: Engineering and manufacturing industries
ISSN: 0033-524X
Year: 2005
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Return on investment
Article Abstract:
Return on investment is a powerful tool to demonstrate the benefit of an improvement project to upper management. The method to use the tool is presented.
Publication Name: Quality Progress
Subject: Engineering and manufacturing industries
ISSN: 0033-524X
Year: 2005
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