HCFA's Medicare mortality data: the controversy continues

Article Abstract:

The HCFA acknowledges that hospitals, peer review organizations (PROs) and consumers do not generally use its Medicare hospital mortality data report adequately, and critics charge that the report contains inaccurate data. The HCFA is involved in two programs designed to help hospitals and PROs use and analyze HCFA data and statistical models. However, others charge that the HCFA cannot adequately predict hospital mortality rates because the data on which the predictions are based are inadequate and include many Medicare coding errors.

Admin. of social & manpower programs, Reports, Mortality, Patient outcomes, United States. Centers for Medicare and Medicaid Services

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MD-directed critical pathways: it's time

Article Abstract:

Hospitals should limit variation in clinical procedures and improve quality of care by applying the principles of critical care embodied in physician-directed diagnostic and therapeutic plans. The process begins by identifying and informing medical staff and management about the program's aims. Then physician-led groups develop plans for quality improvement and cost savings. Examples are described of methods hospitals use to reduce variations, both predictable and unpredictable, by consistently removing their causes.

Offices & clinics of medical doctors, Analysis, Physicians, Medical professions, Total quality management

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Taking a serious look at patient expectations

Article Abstract:

Hospitals need to assess their patients' expectations and evaluate what impact those expectations have on a patient's overall satisfaction. The goal of a hospital administrator should be to exceed patients' expectations and to improve patients' perceptions of the hospital. Providing patients with information about hospital services helps to improve their overall perception of the quality of care they received. Methods for evaluating and tracking patient satisfaction are presented.

Surveys

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