Business etiquette makes or breaks employee relations
Article Abstract:
Four experts on HR management discussed how improper business etiquette can affect employee relations. Norine Dresser, who wrote 'Multicultural Manners: New Rules of Etiquette for a Changing Society,' says that the different cultural backgrounds of people in the organization can result in clashes which could lead to workplace disharmony and lower morale. She says an apology with an explanation is enough to correct these culture-based errors. Janet Garber, Cornell University Medical College's employee relations manager, states that supervisors should take care not to exhibit behaviors which could be construed as 'bad manners' by subordinates because these only subverts their purpose. Industrial psychologist Jeff Jones, on the other hand, said that the lack of basic etiquette and good manners can result in a gap between support staff and professionals. USAA staffing manager Dayna Kolbeck says HR has a role to play in setting etiquette in the workplace.
Publication Name: Personnel Journal
Subject: Human resources and labor relations
ISSN: 0031-5745
Year: 1996
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Business-friendly bills - at last!
Article Abstract:
The heavily regulated business world recently received a welcome break when Congress passed two bipartisan bills in Aug. 1996 that are pro-business and pro-employees. One of these is the Health Insurance Portability and Accountability Act sponsored by Sens. Edward Kennedy (D-MA) and Nancy Kassebaum (R-KS). This legislation guarantees access to health insurance to Americans even if they lose their jobs or change employers. The other law is the Small Business Job Protection Act which simplifies the pension system. It is hoped that this legislation will reduce the wasted costs and administrative burden of employers and motivate them to sponsor retirement plans for the good of their employees and retirees. Human resources management professionals should not simply wait passively for such sensible laws to be passed, but should take an active role in calling the attention of lawmakers to HR issues that need to be addressed.
Publication Name: Personnel Journal
Subject: Human resources and labor relations
ISSN: 0031-5745
Year: 1996
User Contributions:
Comment about this article or add new information about this topic:
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