The accidental trainer: helping design instruction

Article Abstract:

Experienced professionals and subject-matter experts (SMEs) are often asked to provide informal training to their less-experienced co-workers. Most of these experts do not have any formal background as professional trainors and it is still uncertain if they generally make effective instructors. Nonetheless, it is possible for experienced professionals and SMEs to improve their training skills with appropriate guidance. The Alexander Consulting Group has developed the 'Instructor's Guide' to help 'accidental trainers' design training programs that are job-relevant and effective. The guide enables experts to contribute to the company's bottom line by successfully imparting knowledge to their trainees, and to feel confident in their own training ability.

Services, Area studies

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Forging change in spite of adversity

Article Abstract:

Inland Steel Bar Co's organizational redesign was implemented in the face of labor unrest, mounting job losses, and falling profits. The results, however, have been impressive. The work environment has changed significantly with employees enjoying a greater role in customer service, quality improvement, and cost-cutting. The success of the program can be attributed to the steel company's decision to involve the union as a partner in planning and implementing the redesign process. A joint union/management committee overseeing the program has helped the steel company transform its operations by optimizing employee skills as part of a broader restructuring plan.

Iron and Steel Foundries, Methods, Planning, Usage, Human resource management, Cover Story, Work environment, Steel industry, Organizational change, Mission statements, Inland Steel Co. Inland Steel Bar Co.

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